Our policy lasts 5 days. If 6 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Custom made products, special orders cannot be returned. We also do not accept products that are intimate or hazardous materials, or flammable liquids or gases.
RMA is required.
Please fill out on our website a RMA request form and the reason for the request before the sixth business day.
Additional non-returnable items:
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer, unless we have given you the ok to do so.
There are certain situations where only partial refunds are granted (if applicable)
Obvious signs of use
Bag has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 6 business days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 14 days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a seven business of days.
If you send an RMA request to us after the sixth day, all refunds will be applied as store credit to your account.
In order to provide superior customer service, PSE911 will you to exchange your order if you are not completely satisfied with any product for any reason (one time), simply follow return the product to us. We will accept your return up to 6 days from the date of invoice (RMA REQUIRED); we will gladly exchange your item for another item of equal or lesser or your purchase price, less shipping cost. Original shipping charges are non-refundable.
If the goods are faulty, we will meet our obligations under the applicable laws.
Whelen, PowerArc, Soundoff Signal, Fed Sig, Feniex, Rontan, Code 3 are subject to 35-40% restocking/canceling fee. The above items are sent via Factory Direct. Any special orders request are subject to a 50-60% cancellation and restocking fee. However, if non-faulty accounts are cancelled within two business days, the payment request can be made for a full refund/void transaction, will be given.
All returns for credit will be applied to your in-house user account or exchange is subject to a restocking fee. The product must be returned unused, undamaged in the original box with all parts, packing and instructions. Customers are responsible for return shipping of the product to our warehouse.
Special order items or items that have been altered, decorated, engraved, customized, or otherwise embellished at the request of a customer cannot be returned unless the return is related to our error.
All returned items must be new, and unused (weather you powered it on for 1 minute or longer it is considered used), and in their original packaging including all original hardware and instructions. Any items showing wear, damage, modification, or installation (which includes scratches, dings, dents, and cut or stripped wires) will not receive a refund a full exchange, and your refund will be pro-rated if there wear and tear shown.
The return/exchange policy is on the site and you agree to it when placing an order. We charge no fees for an exchange unless there are signs of wear shown with your item.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: EVS Group, 905 N. Trooper Rd, Rear Building, Eagleville Pennsylvania US 19403
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: EVS Group, 905 N. Trooper Rd, Rear Building, Eagleville Pennsylvania US 19403
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.