Our policy lasts 5 days. If
6 days have gone by since your purchase, unfortunately we canít offer you a
refund or exchange.
To be eligible for a
return, your item must be unused and in the same condition that you received
it. It must also be in the original packaging.
Several types of goods are
exempt from being returned. Custom made products, special orders cannot be
returned. We also do not accept products that are intimate or hazardous
materials, or flammable liquids or gases.
Please fill out on our
website a RMA request form and the reason for the request before the sixth
To complete your return, we
require a receipt or proof of purchase.
Please do not send your
purchase back to the manufacturer, unless we have given you the ok to do so.
There are certain
situations where only partial refunds are granted (if applicable)
Obvious signs of use
Bag has been opened
Any item not in its
original condition, is damaged or missing parts for reasons not due to our
Any item that is returned
more than 6 business days after delivery
Once your return is received
and inspected, we will send you an email to notify you that we have received
your returned item. We will also notify you of the approval or rejection of
your refund within 14 days.
If you are approved, then
your refund will be processed, and a credit will automatically be applied to
your credit card or original method of payment, within a seven business of
If you send an RMA request
to us after the sixth day, all refunds will be applied as store credit to your
In order to provide
superior customer service, PSE911 will you to exchange your order if you are
not completely satisfied with any product for any reason (one time), simply
follow return the product to us. We will accept your return up to 6 days from
the date of invoice (RMA REQUIRED); we will gladly exchange your item for
another item of equal or lesser or your purchase price, less shipping cost.
Original shipping charges are non-refundable.
If the goods are faulty, we
will meet our obligations under the applicable laws.
Whelen, PowerArc, Soundoff
Signal, Fed Sig, Feniex, Rontan, Code 3 are subject to 35-40%
restocking/canceling fee. The above items are sent via Factory Direct. Any
special orders request are subject to a 50-60% cancellation and restocking fee.
However, if non-faulty accounts are cancelled within two business days, the
payment request can be made for a full refund/void transaction, will be given.
All returns for credit will
be applied to your in-house user account or exchange is subject to a restocking
fee. The product must be returned unused, undamaged in the original box with
all parts, packing and instructions. Customers are responsible for return
shipping of the product to our warehouse.
Special order items or
items that have been altered, decorated, engraved, customized, or otherwise
embellished at the request of a customer cannot be returned unless the return
is related to our error.
All returned items must be
new, and unused (weather you powered it on for 1 minute or longer it is considered
used), and in their original packaging including all original hardware and
instructions. Any items showing wear, damage, modification, or installation
(which includes scratches, dings, dents, and cut or stripped wires) will not
receive a refund a full exchange, and your refund will be pro-rated if there
wear and tear shown.
The return/exchange policy
is on the site and you agree to it when placing an order. We charge no fees for
an exchange unless there are signs of wear shown with your item.
or missing refunds
If you havenít received a
refund yet, first check your bank account again.
Then contact your credit
card company, it may take some time before your refund is officially posted.
Next contact your bank.
There is often some processing time before a refund is posted.
If youíve done all of this
and you still have not received your refund yet, please contact us at
Only regular priced items
may be refunded, unfortunately sale items cannot be refunded.
We only replace items if
they are defective or damaged. If you
need to exchange it for the same item, send us an email at
firstname.lastname@example.org and send your item to: EVS Group, 905 N. Trooper
Rd, Rear Building, Eagleville Pennsylvania US 19403
If the item was marked as a
gift when purchased and shipped directly to you, youíll receive a gift credit
for the value of your return. Once the returned item is received, a gift
certificate will be mailed to you.
If the item wasnít marked
as a gift when purchased, or the gift giver had the order shipped to themselves
to give to you later, we will send a refund to the gift giver and he will find
out about your return.
To return your product, you
should mail your product to: EVS Group, 905 N. Trooper Rd, Rear Building,
Eagleville Pennsylvania US 19403
You will be responsible for
paying for your own shipping costs for returning your item. Shipping costs are
non-refundable. If you receive a refund, the cost of return shipping will be
deducted from your refund.
Depending on where you
live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item
over $75, you should consider using a traceable shipping service or purchasing
shipping insurance. We donít guarantee that we will receive your returned item.