INFORMATION, RETURNS & CREDITS*
Our Standard Best Way
Delivery in 48 hours of cleared payment, within Continental United States is
usually done via UPS and USPS on smaller parcels. Orders of in-stock (EVS GROUP
Stock) merchandise received Monday through Friday by 6:00 p.m. ET are usually
shipped in 48-72 hours of receipt. You should expect an extended delivery date
· Merchandise requires personalization, including
· Merchandise is shipped direct from the
· Merchandise is ordered on a holiday or weekend
· Merchandise is of an irregular size or weight
that doesn't allow for air delivery
· Merchandise is a full-size light bar (typical
time frame is 5-10 days)
· Merchandise is on back order from the
· Shipment is destined for a US Territory or
Possession, a Foreign Nation, Canadian Province or contains a Military Shipping
Code (APO/FPO, etc.)
· The transaction is for a restricted item and or
restricted destination requiring a US Government authorized export license for
If you don’t see the
products you’re looking for in our website, please contact us. We can probably
get it for you! Sales are FOB, point of shipment. We will ship by the most
economical means possible from our nearest warehouse.
Sales are FOB, point of
shipment. We will ship by the most economical means possible from our nearest
warehouse. Any extra charge incurred for additional services, such as
Purchaser's carrier or special handling at the destination, must be paid by
consignee. Title and risk of loss pass to Purchaser on delivery to the common
carrier. If product was damaged or lost in transit, recipient must file claim
with carrier. For full details on shipping (standard, overnight, international,
haz-mat and more), see Shipping & Tax.
EVS GROUP is not
responsible for lost, wrong address given, refused packages. Please see below
to file a claim.
Secure Special Handling
For your protection, EVS
GROUP requires that any customization referencing any law enforcement agency,
Fire Department, Ambulance Service, entity, name or rank be accompanied by:
1. Written and signed
authorization on your department’s official letterhead
2. A photocopy of an
official picture identification card.
authorization materials via one of the following methods:
1. Scanned Email:
2. Standard Mail: 905 N
TROOPER RD, REAR BUILDING, EAGLEVILLE, PA 19403
3. Fax to: 855-387-EVSG-911
Deliveries to APO/FPO
and PO Boxes will be shipped via United States Postal Service at the Standard
rates indicated above. Select Standard Best Way Delivery at checkout. Please
allow for extended delivery times.
Important note regarding
Due to recent changes in
export restrictions, some items may require an export license which could delay
2 Full-size Lightbars
(38" and up) require separate shipping due to size and weight. A separate
$35.99 shipping charge will be added to the final shipping total for each light
LOST ITEMS VIA USPS -
RISK OF LOSS
All items purchased from
our website are made pursuant to a shipment contract. The risk of loss and
title for such items pass to you upon our delivery to the carrier.
To file a item lost
claim you may visit the following USPS weblink.
EVS GROUP will need to
document all claims of lost packages. Please email customer service and
describe to us the package in in question is lost, or you haven't received the
item in 20 days. A claim must be filed after 30 days, including Saturday, and
refund checks can take up to 14 till they are received.
Please include your full
name, Address, and phone number in the email to us.
If you would like EVS
GROUP to file the claim for you and issue you a credit back to your credit card
upon USPS Claim we will do so is stated in your email to us.
REFUSAL OF PACKAGE
While rare, in cases
where and item is refused EVS GROUP holds the rights to charge a minimum
refusal fee of $35.00 or 40% whichever is greater, less return shipping fee's,
and less restocking fee's charge by the manufacture. Customer is responsible
for reshipment charges if they would like there items reshipped.
OF GOODS THAT DO NOT COME DIRECTLY BACK TO EVS GROUP, CAN NOT RECEIVE ANY TYPE
OF REFUND or STORE CREDIT TILL YOUR ITEMS ARE RECEIVED AT EVS GROUP LOCATION.
REFUNDS - STORE CREDIT
In order to provide superior
customer service, EVS GROUP will you to exchange your order if you are not
completely satisfied with any product for any reason (one time), simply follow
return the product to us. We will accept your return up to 10 days from the
date of invoice, we will gladly exchange your item for another item of equal or
lesser or your purchase price, less shipping cost. Original shipping charges
We do not have to
provide a refund if you have changed your mind about a particular purchase, so
please choose carefully.
If the goods are faulty,
we will meet our obligations under the applicable laws.
Soundoff Signal, Fed Sig, Feniex, Rontan, Code 3 are subject to 35-40%
restocking/canceling fee. The above items are sent via Factory Direct. Any
special orders request are subject to a 50-60% cancellation and restocking fee.
However, if “non-faulty” accounts are cancelled within two business days, the
payment request can be made for a full refund/void transaction, will be given.”
All returns for credit
will be applied to your in-house user account or exchange are subject to a
restocking fee. The product must be returned unused, undamaged in the original
box with all parts, packing and instructions. Customers are responsible for
return shipping of the product to our warehouse.
Special order items or
items that have been altered, decorated, engraved, customized, or otherwise
embellished at the request of a customer cannot be returned unless the return
is related to our error.
All returns must be
packaged securely and insured, we will not issue refunds for items damaged on
the return shipment.
All returned items must
be new, and unused (weather you powered it on for 1 minute or longer it is
considered used), and in their original packaging including all original
hardware and instructions. Any items showing wear, damage, modification, or
installation (which includes scratches, dings, dents, and cut or stripped
wires) will not receive a refund a full exchange, and your refund will be
pro-rated if there wear and tear shown.
If you do decide to
return a item to us that have been used, depending on the amount of use your
item shows will depend if you receive a towards an exchange, less shipping or
50% back of your purchased price.
policy is on the site and you agree to it when placing an order. We charge no
fees for an exchange unless there are signs of wear shown with your item.
Believe it or not the
credit card agencies charge us and all companies for both charges and credits
plus they charge a fee just for doing a transaction (AmEx is the worst). Taking
credit cards is not free, which is why we charge a restocking fee and it’s only
charged on returns or rare extreme rare cases that signs of extensive wear on an
exchange. We cover all of these fees if you do an exchange, accept where noted
ORDER CANCELLED REQUEST
Order can only be
cancelled within 48 hours. Request to cancel an order after 48 hours, that has
been placed with the manufacture are subject to cancel fee set forth by the
manufacture of no more then 11% of total products ordered. This fee will be
deducted from your in-store credit.
Please note: If you have
a warranty issue with a product after the initial 365 days we will be happy to
Get Your Return
• To initiate a return,
please email us or call Customer Service for a return authorization number
• Please have your order
confirmation ready when you call
• Your authorization
number needs to be clearly visible on the outside of the return package
• All packages without a
return authorization number will be refused.
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